Solutions Engineer

Remote
Full Time
Experienced

At TeamDynamix, we're looking to grow our pre-sales team by adding an intelligent and engaging storyteller as our next remote Solutions Engineer to deliver a clear and simple narrative of how the TeamDynamix platform addresses clients’ complex needs. The right candidate is engaging and confident on stage, virtually or in person, yet approachable to the audience.  

About you 

  • Active listener. You have strong communication skills with the ability to grasp complex requirements and simplify them into an engaging solutions-driven narrative for the customer. 

  • Trust-builder. Following up with customers, being accountable, and focusing on the details allows you to find fulfilment in winning and exceeding customer expectations. 

  • Planner. Highly organized and deadline driven, you've got skills on top of skills.  

  • Personable. You enjoy helping others and collaborating with colleagues with your positive attitude and good sense of humor. 

  • Life-long learner. You have a thirst for knowledge and sharing information with others.  

What you'll do 

  • Work closely with sales and customer success teams to fully understand customers’ needs and then demonstrate how our solutions meet those needs. 

  • Conduct how-to webinars to educate customers about new or important capabilities. 

  • Assist sales in the completion of requests for proposal. 

  • Manage sandbox trials for potential clients. 

  • Improve upon Pre-sales standard operating procedures and knowledge. 

  • Communicate effectively (both written and spoken) with internal team members, executive stakeholders, and external audiences. 

  • Participate in 1-3 trade shows annually. 

What you'll need 

  • 4+ years of sales engineering, software implementation or technical administration within IT Service Management (required). 

  • Bachelor’s degree required; combination of education and experience will be considered. 

  • Strong work ethic and persistence are imperative to being successful within this role. 

  • Documented history of success in software/technology sales engineering or implementation. 

  • Demonstrable understanding of the fundamentals of service management, project and portfolio management, application integrations, and/or asset and software management processes. 

  • Experience presenting via the web or in person. 

To go the extra step 

  • Prior experience working with the TeamDynamix platform. 

  • Prior experience as a system administrator of IT Service Management (ITSM), IT Asset Management (ITAM), Project and Portfolio Management (PPM), Integration Platform as a Service (iPaaS), and/or Conversational AI (CAI) platforms. 

  • Prior experience working within IT Operations (e.g., Service Desk, Desk Side Support, Application Administration). 

  • ITIL certification. 

  • PMP certification. 

What does this role pay? 

  • The wage range for this role contemplates the wide range of factors that are considered in making compensation decisions including (but not limited to) skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TeamDynamix, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000 to $100,000 plus a variable incentive. A member of our People Operations team can discuss compensation with you further should you be asked to complete a phone interview. 

About Us

TeamDynamix is a high-growth SaaS company delivering award-winning solutions that are focused on helping to power the synchronized enterprise. The company has been recognized as a leader by Gartner, Info-Tech, G2, Capterra and many others. TeamDynamix serves customers across more than 25 different industries including the public sector, healthcare, education, retail, financial services and manufacturing. The company differentiates in the market with a fully integrated, no-code platform that is easy to use, own, and operate. This offers IT leaders rapid time to value, realizing operational efficiencies quickly. Customer NPS scores are above market average; our white glove service approach allows us to walk side-by-side with our customers to ensure they are properly implemented and well supported.

What We Offer

  • Competitive compensation that reflects employees’ skills and contributions.
  • Comprehensive health insurance plans.
  • Wellness programs that promote physical and mental well-being.
  • Traditional and Roth 401(k) savings options with company match.
  • Remote-first with flexible working hours.
  • Prioritized work-life balance, with 15 observed days off in addition to PTO.
  • Family-friendly policies including paid parental leave.
  • Paid life insurance, short-term, and long-term disability insurance.
  • Regular acknowledgement of achievements with recognition programs.
  • Counseling services and resources for personal and professional challenges.
  • Transparent communication about company goals, strategy, and performance.
  • Regular feedback sessions and performance reviews.
  • Anti-bias and anti-harassment training programs.
  • Trust and autonomy in decision-making within your role.
  • Work environment that encourages you to be your authentic self.
  • Flat management structure with approachable leaders who want to hear your feedback.
  • Backed by two private equity firms that invest in high-growth private companies across North America.

Diversity

At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.

We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here.

Equal Opportunity Statement

TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.

Privacy Policy

Our privacy practices can be found here.

For Rhode Island Applicants: TeamDynamix is subject to the provisions of the Workers’ Compensation Act.

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