Managed Services Consultant

Remote
Full Time
Professional Services
Mid Level

TeamDynamix is in search of a sharp, dedicated, and people-focused Managed Services Consultant to join our growing team. In this role, you’ll serve as a long- term consultant for the TeamDynamix integration platform (iPaaS), serving as the primary administrator and “flowgrammer” for our clients. This position reports to the head of the new Managed Services team. Ideal candidates will have a background in technical consultancy, managed services, or a similar field, with a focus on maintaining enduring client relationships. This remote role is perfect for those dedicated to ensuring client success and eager to act as a pivotal technical advisor in the adoption of the iPaaS tool. 

About the Role  

  • Develop and maintain lasting relationships with TeamDynamix clients, becoming their primary advisor. 
  • Collaborate closely with our customer success and evangelist teams to enhance customer engagement, drive product adoption, and spot opportunities for service expansion, thereby ensuring high customer satisfaction. 
  • Lead the charge in expanding service offerings by working with clients to devise strategic plans for extending service usage, and directly implementing these plans. 
  • Conduct quarterly strategy, brainstorming, and update sessions with clients to review progress and forecast roadmaps. 
  • Transform client ideas and brainstorms into delivered flows. 
  • Manage client projects, ensuring clear expectations and up to date reporting on progress. 

About You 

  • Bachelor’s degree in a related business field or equivalent practical experience. 
  • 5+ years of experience in consulting, solutions engineering, or solution architecture within SaaS environments; Experience in dedicated managed services a plus. 
  • Competent in identifying business needs and translating them into innovative service solutions, as well as in cultivating and maintaining trusted and respectful client relationships. 
  • A natural at building connections, both among people and in creating integrations. 
  • An adept communicator and storyteller capable of engaging both technical teams and executive stakeholders. 
  • Proficient in project management, with excellent presentation and interpersonal skills. 
  • A passion for teaching and a commitment to continuous learning. 
  • Flexible and versatile, with the ability to shift between advisory, consultancy, and support roles as needed. 
  • Familiarity with enterprise technologies and business processes. 
  • In-depth understanding of enterprise integration solutions, APIs, and web services. 
  • Knowledge of common programming languages like Java, JavaScript, and Python a plus. 

What does this role pay?

The wage range for this role contemplates the wide range of factors that are considered in making compensation decisions including (but not limited to) skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TeamDynamix, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000 to $125,000 plus a variable incentive. A member of our People Operations team can discuss compensation with you further should you be asked to complete a phone interview.

About Us

TeamDynamix is a high-growth SaaS company delivering award-winning solutions that are focused on helping to power the synchronized enterprise. The company has been recognized as a leader by Gartner, Info-Tech, G2, Capterra and many others. TeamDynamix serves customers across more than 25 different industries including the public sector, healthcare, education, retail, financial services and manufacturing. The company differentiates in the market with a fully integrated, no-code platform that is easy to use, own, and operate. This offers IT leaders rapid time to value, realizing operational efficiencies quickly. Customer NPS scores are above market average; our white glove service approach allows us to walk side-by-side with our customers to ensure they are properly implemented and well supported.

What We Offer

  • Competitive compensation that reflects employees’ skills and contributions.
  • Comprehensive health insurance plans.
  • Wellness programs that promote physical and mental well-being.
  • Traditional and Roth 401(k) savings options with company match.
  • Remote-first with flexible working hours.
  • Prioritized work-life balance, with 15 observed days off in addition to PTO.
  • Family-friendly policies including paid parental leave.
  • Paid life insurance, short-term, and long-term disability insurance.
  • Regular acknowledgement of achievements with recognition programs.
  • Counseling services and resources for personal and professional challenges.
  • Transparent communication about company goals, strategy, and performance.
  • Regular feedback sessions and performance reviews.
  • Anti-bias and anti-harassment training programs.
  • Trust and autonomy in decision-making within your role.
  • Work environment that encourages you to be your authentic self.
  • Flat management structure with approachable leaders who want to hear your feedback.
  • Backed by two private equity firms that invest in high-growth private companies across North America.

Diversity

At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.

We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here.

Equal Opportunity Statement

TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.

Privacy Policy

Our privacy practices can be found here.

For Rhode Island Applicants: TeamDynamix is subject to the provisions of the Workers’ Compensation Act.

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